Westpac’s chief transformation officer Yianna Papanikolaou has defended the bank's customer outcomes and risk excellence (CORE) program, after auditor Promontory Financial Group downgraded its status from "green" to "amber". Promontory released its fifth quarterly report [pdf] on Wednesday stating CORE's “overall status moved from green to amber”, due to “scheduling uncertainty and the risk of disruption and …organisational changes.”
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