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News Analytics

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The report, which surveyed U.S. and Canadian flyers who traveled between July 2020 and July 2021, found scores jumped during the first half of that window, “when passenger volumes were still just a fraction of the historical norm.” Since January, however, satisfaction scores “steadily declined” as air travel rebounded and passenger volumes picked up.

Subject Matter

  • Lifestyle 51.28%
    • Transportation and travel 100.00%
  • Politics 48.72%
    • National, regional, local elections 100.00%

Emotional Reaction

Sentiment

Positive

Neutral

Negative

Definitions